Estate Motion / NetPilot Studio
Cancellation and Refund Policy
Effective date: November 11, 2026
About the seller
Request a cancellation or refund by emailing vartemix5@gmail.com with your name, order number, and reason.
Before work begins
Customers may cancel for a full refund.
After work begins
Customers may cancel the remaining work. We refund the unused payment after deducting the reasonable value of completed work and nonrecoverable third-party costs expressly authorized by the customer. We provide an itemized explanation. Deductions will not exceed the agreed project price.
Delivery problems
If a deliverable is missing, inaccessible, defective, or materially different from the agreed scope, contact us promptly. We will investigate and provide corrections, replacement delivery, or an appropriate partial or full refund if we cannot resolve the issue. A change of preference alone does not automatically qualify correctly completed custom work for a refund. If we cannot meet an agreed deadline, we will propose a revised date. Customers who do not accept that date may cancel the undelivered portion and receive a refund for it.
Recurring services
Customers may cancel recurring services by emailing vartemix5@gmail.com before the next renewal. Cancellation stops future charges. Unless the order states otherwise or applicable law requires a refund, service continues through the paid period.
Processing
We respond to refund requests within 3 business days and initiate approved refunds within 5 business days, normally to the original payment method. Banks and payment providers control when credits appear. No physical return is required for digital services. Mandatory consumer rights remain unaffected.